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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

(1 - 5 of 496 Results)

Total IT cost, excluding depreciation/amortization, as a percentage of selling, general, and administrative (SGA) costs

Total IT cost, excluding depreciation/amortization, as a percentage of revenue

Annual cost per hour incurred due to IT outages

Total IT cost, excluding depreciation/amortization, per $1,000 revenue

Total IT cost, excluding depreciation/amortization, per business entity FTE
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