Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2025 KM Priorities and Predictions Survey Report: Petroleum/Chemical/Oil Industry
To kick-start 2025, APQC surveyed knowledge management experts and practitioners to determine their highest priorities and top objectives. This research aims to assess the…
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Data and Measures|
2025 KM Program Benchmarks and Metrics Practices Report: Petroleum/Chemical Industry
In late 2024, APQC surveyed KM programs to understand their inputs, outputs, and success drivers. The research is designed to help KM programs bolster their business cases,…
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Data and Measures|
2023 Managing Process Knowledge: Petroleum/Chemical Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Collections|
Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Virtual Collaboration in the Petroleum/Chemical Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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On an APQC webinar, APQC Senior Advisor Darcy Lemons facilitated a panel on communities featuring leaders from KM programs recognized by APQC’s Excellence in Knowledge…
Measure Spotlight Results
(1 - 5 of 64 Results)IT analyst/technologist FTEs as a percentage of total KM FTEs
Business liaison/analyst FTEs as a percentage of total KM FTEs
Onshore/co-located personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Offshore/low-cost delivery center personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
KM change management experts/specialists as percentage of total KM FTEs
