Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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As part of APQC’s 2020 KM Conversations webinar series, experienced KM practitioners gathered to lead a discussion on emerging technologies for KM and how to scope, implement…
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Data and Measures|
Treasury Operations: Petroleum/Chemical Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Articles|
KM for a More Virtual Workforce
With COVID-19 prompting a sudden and massive shift to virtual work, knowledge management (KM) professionals are looking at what elements of collaboration have changed, how to…
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Data and Measures|
Treasury Operations: Insurance Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Supply Chain Analytics in the Petroleum/Chemical Industry
This petroleum/chemical industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts…
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Data and Measures|
Supply Chain Analytics in the Manufacturing Industry
This manufacturing industry report shows the results from APQC's 2019 research into analytics and how it is used in various parts of the supply chain, how the efforts are…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Petroleum/Chemical Industry
Find out how organizations in the petroleum/chemical industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's…
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Data and Measures|
Digitalization In Manufacturing: Emerging Technology in Petroleum/Chemical
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
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Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
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Articles|
Design Thinking for Knowledge Management
Design thinking can help KM professionals truly understand the needs of their internal customers and develop tailor-fit solutions just for them. In this article, you will…