Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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During APQC’s 2024 conference, the Canadian Medical Protective Association (CMPA) showcased a knowledge capture process using a suggestion management system. They utilized…
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As part of APQC’s 2024 conference, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from…
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Presentation Slides|
How a Robust Content Management System Enhances Customer Experience
In this session, the Canadian Medical Protective Association (CMPA) discussed how they benefited from business process improvement (BPI) and content management. CMPA…
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In this session, the Canadian Medical Protective Association (CMPA) discussed how they benefited from business process improvement (BPI) and content management. CMPA…
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During this session, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from the journey…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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Data and Measures|
2023 Managing Process Knowledge: Healthcare and Pharmaceutical Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
2023 Managing Process Knowledge: Petroleum/Chemical Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
Managing Mergers and Acquisitions: Healthcare Industry
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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Tools & Templates|
Tools and Templates for Lessons Learned
APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…
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Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
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Webinars & Videos|
Teach for America’s Local KM Diagnostic
This short video features Shannon Steffes, senior managing director of org- wide knowledge management at Teach for America, describing the tool her team developed for local…
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Case Study|
Leveraging Deep Knowledge Transfer at APQC
The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…
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Collections|
Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
Measure Spotlight Results
(1 - 5 of 55 Results)Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEs
Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Percentage of total funding for KM program, initiative, or service from central/enterprise funding source
Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services
Percentage of total funding for KM program, initiative, or service from sources other than central/enterprise funding source or allocations from business units, functions, or groups leveraging KM services
