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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Selling, general, and administrative (SGA) costs per business entity employee

Percentage of HR time spent on administrative work out of HR time spent on administrative and strategic work

Employee engagement rate

Percentage of HR time spent on strategic work out of HR time spent on administrative and strategic work

HR customer satisfaction rate
View all measure spotlight results
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