Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Accounts Receivable Industry Spotlight: Petroleum/Chemical Industry
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Data and Measures|
Bridging the Gap: Exploring Change Management Practices in KM: Government/Military Industry
In June 2024, APQC conducted a rapid poll survey to examine how change management plays a vital role in knowledge management (KM). Year after year, change management remains…
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Data and Measures|
Accounts Receivable Industry Spotlight: Government/Military Industry
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Collections|
Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
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Change management is critical for instilling new behaviors and making sure they stick to help drive sustainable improvements. But there are plenty of factors that can…
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Data and Measures|
AI Trends in Supply Chain: Petroleum/Chemical Industry
As part of ongoing research in supply chain, APQC gathered information on the latest artificial intelligence (AI) trends across different areas in supply chain. This research…
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Data and Measures|
AI Trends in Supply Chain: Government/Military Industry
As part of ongoing research in supply chain, APQC gathered information on the latest artificial intelligence (AI) trends across different areas in supply chain. This research…
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Data and Measures|
AI Trends in Supply Chain: Industrial Products Industry
As part of ongoing research in supply chain, APQC gathered information on the latest artificial intelligence (AI) trends across different areas in supply chain. This research…
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Collections|
Supply Chain Management Blueprints for Success Reports
This collection features content from the following APQC's Blueprint for Success reports in supply chain planning, procurement, manufacturing, and logistics.
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Collections|
Digital Transformation in Supply Chain: 2024 Quick Poll
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Collections|
Tax and Treasury Key Benchmarks
Prepared using data from Open Standards Benchmarking® in Tax and Treasury, the articles in this collection highlight financial management tax and treasury key performance…
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Collections|
General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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Collections|
Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…
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Collections|
Accounts Receivable and Collections Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Collections|
Planning and Management Accounting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in planning and management accounting, these documents highlight financial management planning and management…
Measure Spotlight Results
(1 - 5 of 3567 Results)Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Total cost of continuing operations as percentage of revenue
First contact resolution rate for your HR service center
Cost of goods sold as a percentage of revenue
