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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Total cost of IT development and maintenance, including depreciation/amortization, per $1,000 revenue

Total cost of IT operations, including depreciation/amortization, per $1,000 revenue

Number of FTEs classified as IT architects per $1 billion revenue

Number of FTEs that perform IT development and maintenance per $1 billion revenue

Number of FTEs that perform IT operations per $1 billion revenue
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