Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Innovation in the Face of Disruption: Manufacturing Sector Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Despite the many advances in technology, most KM programs are still missing a piece: behavior change. There simply hasn't been a good, scalable way to intrinsically motivate…
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Everyone wants engagement—but few know how to define it. This makes it a challenge to pursue, measure, prompt, and reward. According to Rachel Happe, co-founder and principal…
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Presentation Slides|
The Language of Engagement
Everyone wants engagement - but few know how to define it, which makes it a challenge to pursue, measure, prompt, and reward. We know engagement is critical to learning,…