Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Contact Center Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Contact Center Key Benchmarks: Media and Entertainment Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Contact Center Key Benchmarks: Telecommunications Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Contact Center Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Collections|
Contact Center Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s contact center processes by benchmarking common business activities (Hierarchy ID: 6.2 in APQC’s…
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Data and Measures|
Artificial Intelligence in Marketing: Financial Services/Banking Industry Survey Report
In June of 2020, APQC conducted a survey to explore the use of AI for marketing. This industry-specific report explores trends in AI and its applications in the marketing…
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Data and Measures|
Artificial Intelligence in Marketing: Media and Entertainment Industry Survey Report
In June of 2020, APQC conducted a survey to explore the use of AI for marketing. This industry-specific report explores trends in AI and its applications in the marketing…
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Data and Measures|
Artificial Intelligence in Marketing: Telecommunications Industry Survey Report
In June of 2020, APQC conducted a survey to explore the use of AI for marketing. This industry-specific report explores trends in AI and its applications in the marketing…
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Data and Measures|
Artificial Intelligence in Marketing: Utility Industry Survey Report
In June of 2020, APQC conducted a survey to explore the use of AI for marketing. This industry-specific report explores trends in AI and its applications in the marketing…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Financial Services/Banking Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Telecommunications Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Media and Entertainment Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Key Sales and Marketing Benchmarks at a Glance: Utility Industry
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this article highlights important sales and marketing benchmarks for organizations in the…
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Data and Measures|
Sales and Marketing Telecommunication Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
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Data and Measures|
Sales and Marketing Utility Industry Spotlight
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Marketing, this presentation highlights sales and marketing key qualitative performance indicator (KPI)…
Measure Spotlight Results
(1 - 5 of 555 Results)Number of business entity employees per FTE in learning administration
Number of FTEs that perform learning administration activities per $1 billion revenue
Total cost to perform the process "manage sales orders" per process FTE
Total cost to perform the process "manage sales orders" per $1,000 revenue
Total cost to perform the process "manage and process adjustments/deductions" per $1,000 revenue
