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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Number of FTEs that perform IT processes per $1 billion revenue

Number of end users serviced by the IT function per IT function FTE

Business entity revenue per business entity employee

Total IT cost, excluding depreciation/amortization, per $1,000 revenue

Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
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