Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Excellence in Knowledge Management at Grant Thornton
Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment…
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Data and Measures|
2019 Knowledge Management Priorities in the Petroleum and Chemicals Industries
This report outlines petroleum and chemicals organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Data and Measures|
2019 Knowledge Management Priorities in the Services Industry
This report outlines services organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about the 12 months…
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Data and Measures|
2019 Knowledge Management Priorities in the Healthcare & Pharmaceutical Industries
This report outlines healthcare and pharmaceutical organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel…
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Presentation Slides|
Building Learning and Continuous Improvement into Everyday Work
Areas within Merck Manufacturing have been on a well-documented KM journey for several years. This presentation focuses on the after action review (AAR) capability developed…
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Case Study|
Knowledge Management at Wipro
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Wipro was selected for inclusion in the professional…
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KM affects every function within an organization. Yet developing an effective KM program is usually an uphill climb. In this conference session, Adil Ahmed and Jeremy…
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Podcasts|
Collaboration and Trust in the Virtual Workplace: March 2017 Knowledge Management Podcast
In this podcast, APQC CEO Carla O’Dell and KM Principal Research Lead Lauren Trees talk about ways to improve collaboration and build trusted relationships in the virtual…
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Presentation Slides|
Leveraging SharePoint for Engaging and Cost Effective KM Tools
At APQC's 2016 Knowledge Management (KM) Conference, Matt Gehrig, who works in business technology for Pfizer Global Services (PGS), discussed how PGS is leveraging out of…
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In 2012 Williams found itself faced with a need for a strong content management strategy and a system that would enable users to connect to the right content at the right…
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Data and Measures|
Knowledge Management Maturity Industry Report: Petroleum and Chemical
APQC's KM Capability Assessment Tool measures an organization's level of KM maturity across various aspects of strategy, people, process, and technology. This report compares…
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Data and Measures|
Knowledge Management Maturity Industry Report: Pharmaceutical
APQC's KM Capability Assessment Tool measures an organization's level of KM maturity across various aspects of strategy, people, process, and technology. This report compares…
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Data and Measures|
Knowledge Management Maturity Industry Report: Private-Sector Services
APQC's KM Capability Assessment Tool measures an organization's level of KM maturity across various aspects of strategy, people, process, and technology. This report compares…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
