Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Automotive Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Mining Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
Best Practices in Process Improvement 2024: Software/Technology Industry Report
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Data and Measures|
Best Practices in Process Improvement 2024: Services Industry Report
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Excellence in Knowledge Management 2022
APQC recognized five organizations as recipients of its Excellence in Knowledge Management (KM) recognition in 2022. The recognition is based on analysis from APQC’s KM…
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Data and Measures|
Sales and Operations Planning in Supply Chain: 2024 Automotive Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Data and Measures|
Sales and Operations Planning in Supply Chain: 2024 Mining Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Data and Measures|
Sales and Operations Planning in Supply Chain: 2024 Services Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Customer Credit and Invoicing Practices
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Customer Credit and Invoicing Practices: Financial Services/Banking Industry
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Customer Credit and Invoicing Practices: Automotive Industry
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Customer Credit and Invoicing Practices: Services Industry
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Payroll Key Benchmarks: Automotive Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…