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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Articles
Making the Case for KM to STEM Workers and Leaders
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Reports & White Papers
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
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Collections
Excellence in Knowledge Management 2019
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Presentation Slides
Exploring Excellence in Knowledge Management
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Articles
How Ohm Engineering Enabled Alignment and Standardization at a Municipal Utility
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Presentation Slides
Strike Team: A Case Study in Conscious Leadership
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Collections
Putting Knowledge in the Flow of Work
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Tools & Templates
Knowledge Mapping Workflows
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Articles
Communicating the Results of Knowledge Mapping
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Collections
Knowledge Mapping in Action
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Articles
Analyzing Knowledge Risks and Gaps
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Articles
How Knowledge Mapping Drives Knowledge Strategy
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
