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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Data and Measures
2021 PPM Priorities and Challenges: Services Industry
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Presentation Slides
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
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Articles
Driving Effective Process Improvement Behavior Change
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Tools & Templates
Stabilize and Sustain Changes from Projects and Initiatives
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Articles
Q&A With Park Place Lexus On Its Process Improvement Approach
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Webinars & Videos
Breaking Down Operational Silos at Park Place Lexus
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Presentation Slides
Breaking Down Operational Silos at Park Place Lexus
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Case Study
Breaking Down Operational Silos for Performance Excellence: Park Place Dealerships Case Study
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Data and Measures
2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
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Data and Measures
The 2016 Value of Benchmarking in the Professional Services Industry
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Articles
How Procurement Supports Organizational Agility
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Collections
Strategic Planning Reports
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
