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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Automotive Consumer Products/Packaged Goods Supply Chain Management Reset Filters

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Measure Spotlight Results

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Cost of goods sold as a percentage of revenue

Percentage of sales force that made their quotas/targets in the last 12-month reporting period

Personnel cost to perform the process "manage sales orders" per $1,000 revenue

Personnel cost to perform the process "manage sales orders" as a percentage of total process cost

Personnel cost to perform the process "manage sales orders" per process FTE
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SCM Supply Chain Resilience