Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a…
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Webinars & Videos|
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
From a September 2018 APQC webinar, UPS has been on a multi-year journey to elevate process work by equipping employees with process skillsets. As part of this journey, UPS…
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Presentation Slides|
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
From a September 2018 APQC webinar, UPS has been on a multi-year journey to elevate process work by equipping employees with process skillsets. As part of this journey, UPS…
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Webinars & Videos|
Breaking Down Operational Silos at Park Place Lexus
In many organizations, employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Presentation Slides|
Breaking Down Operational Silos at Park Place Lexus
In many organizations, employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Park Place Dealerships Case Study
Park Place Dealerships had previously had a long history of performance excellence. However by 2013, although the company was doing well in terms of profitability and…
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Overcoming Organizational Resistance
This collection features three case studies that explore how organizations overcome resistance that can occur in reaction to process management and change. The US Navy,…
