Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2023 Managing Process Knowledge: Healthcare and Pharmaceutical Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
Managing Mergers and Acquisitions: Healthcare Industry
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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Collections|
Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Virtual Collaboration in the Utility Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
Virtual Collaboration in the Healthcare Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Healthcare Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
2019 Knowledge Management Priorities in the Healthcare & Pharmaceutical Industries
This report outlines healthcare and pharmaceutical organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel…
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At APQC’s 2019 KM Conference, Senior IT Program Manager Nathan Ahlstrom and Senior Knowledge Solutions Program Manager Mary Maida explained how Medtronic leveraged existing…
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For two decades, Schlumberger used custom-built software to support its world-leading communities of practice. But it recently shifted its community discussion forums (known…
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Presentation Slides|
Curating Internal Knowledge Resources Using the Liquid Network and Crowd
This presentation from APQC's 2019 KM Conference explores how a global healthcare solutions company, Medtronic, launched a knowledge management program that they call “FIND…
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At APQC’s 2019 KM Conference, Hanan Al Mheiri, assistant manager of KM at Dubai Electricity and Water Authority (DEWA), shared insights and lessons learned from her…
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Presentation Slides|
KM Reinvention: Faster, Tougher, Smarter
Change is inevitable. Even when everything is going well and you're at the top of your KM game, you can be sure that tomorrow will not look like today. Whether driven by a…
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Presentation Slides|
Using Online Collaboration Platforms and Communities to Learn
Many organizations and individuals fall into the trap that technology can fix it all because they lack the understanding of the main factors that make knowledge management…
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Presentation Slides|
Integrating Enterprise Social Tools and Communities of Practice
For two decades, Schlumberger had used custom-built software to support its world leading communities of practice. In 2016, enterprise social networking was launched within…