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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
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Articles
Communities of Practice: Advice from KM Leaders
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Infographics
What Makes Arup Excellent at KM?
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Case Study
Excellence in Knowledge Management at Arup
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Articles
Engaging Customers in Knowledge Management at CyberArk
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Articles
Applying a KM Recommendation Engine at Cognizant
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Collections
KM Conversations: KM for a Smarter, More Automated World
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Collections
KM Conversations: Engaging Employees in Virtual Collaboration
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Webinars & Videos
Embedding Intelligence in KM: Cognizant Technology Solutions
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Presentation Slides
Embedding Intelligence in KM: Cognizant Technology Solutions
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Webinars & Videos
Managing KM Change Amidst Failure and Chaos
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Presentation Slides
Managing KM Change Amidst Failure and Chaos
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Tools & Templates
Microsoft’s Community Culture Accelerators: Examples
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Articles
Using Culture Accelerators to Super Charge Communities at Microsoft
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Presentation Slides
Use Culture Accelerators to Super Charge Communities
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
