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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
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Case Study
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
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Case Study
How a Large Software Company Engages Employees in Communities
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Webinars & Videos
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation (Community Call)
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Presentation Slides
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation
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Articles
Knowledge Transfer at Shepley Bulfinch
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Case Study
Integrating KM into the Flow of Customer Support at Shopify
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Webinars & Videos
Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer (Community Call)
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Presentation Slides
Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer
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Webinars & Videos
Digital Intelligence: KM for Futuristic Business (Community Call)
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Presentation Slides
Digital Intelligence: KM for Futuristic Business
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Articles
KM for Tomorrow's Workforce at Wipro
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Articles
Critical Knowledge Transfer at Shepley Bulfinch
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Presentation Slides
Do's and Don'ts When Implementing a People-to-People Tool
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Presentation Slides
Experiments in Tacit Knowledge Transfer
Featured Resources
Staff Selections
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Reports & White Papers
2020 Process & Performance Management Priorities & Challenges Survey Report
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Articles
Data Visualization in Accounting
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Articles
Engagement & The Employee Experience: Survey Highlights
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Articles
Prioritize KM Roles in the Business Over Expanding the KM Core Team
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Articles
Enhancing Employee Engagement in the Digital Workplace
