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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
Key Procurement Benchmarks at a Glance: Services Industry
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Collections
Emerging Technologies for Knowledge Management (Collection)
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Articles
Knowledge Transfer at Shepley Bulfinch
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Data and Measures
Promoting KM and Making It Stick in the Services Industry
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Presentation Slides
Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer (Slides)
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Webinars & Videos
Shepley Bulfinch’s Experiments in Tacit Knowledge Transfer (Community Call)
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Data and Measures
Key Accounts Receivable Benchmarks at a Glance: Retail and Wholesale Industry
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Articles
Critical Knowledge Transfer at Shepley Bulfinch
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Presentation Slides
Experiments in Tacit Knowledge Transfer (Slides)
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Articles
Audience Segmentation and Targeted Marketing for Communities of Practice
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Articles
Provide Training and Guidance for Community of Practice Roles
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Articles
Four Proven Strategies to Evaluate Communities of Practice
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Articles
Five Classic Engagement Tactics for Communities of Practice
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Articles
Strengthening Communities with Low Burden, High Impact Webinars (Community Call Summary)
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
