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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics
What Makes Capital Group-American Funds Service Group Excellent at KM?
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Infographics
What Makes Arup Excellent at KM?
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Case Study
Excellence in Knowledge Management at Arup
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Reports & White Papers
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
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Presentation Slides
Exploring Excellence in Knowledge Management
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Infographics
What Makes the U.S. Internal Revenue Service Excellent at KM?
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
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Data and Measures
KM Benchmarks and Metrics: Financial Services/Banking Industry Report
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Articles
Four Proven Strategies to Evaluate Communities of Practice
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Case Study
Knowledge Management at Metlife
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Collections
Knowledge Management Maturity Industry Reports
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
