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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Making the Case for KM to STEM Workers and Leaders
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Data and Measures
Promoting KM and Making It Stick in the Services Industry
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Collections
Putting Knowledge in the Flow of Work
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Articles
How Bechtel Promotes KM Using Change Management
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization
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Articles
Five Classic Engagement Tactics for Communities of Practice
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Articles
Provide Training and Guidance for Community of Practice Roles
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
