Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Finance Shared Services Key Benchmarks: Utility Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for the utiliy…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Utility Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Collections|
Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…
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Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Utility Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Industrial Products Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Planning and Management Accounting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in planning and management accounting, these documents highlight financial management planning and management…
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Data and Measures|
Best Practices in Process Improvement 2024: Software/Technology Industry Report
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Customer Credit and Invoicing Practices
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Customer Credit and Invoicing Practices: Utility Industry
APQC conducts ongoing survey research on customer credit and invoicing to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Payroll Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Controls: IT Information Governance Practices Report - Utility Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Strategy and Culture: IT Information Governance Practices Report - Utility Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
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Data and Measures|
Security and Regulatory Compliance: IT Information Governance Practices Report - Utility Industry
APQC regularly conducts survey research to help organizations evaluate their IT functions, practices, and performance compared to peers in various industries. This survey…
Measure Spotlight Results
(1 - 5 of 3643 Results)Number of FTEs that perform the process "manage pay" per $1 billion revenue
Number of FTEs that perform the process group "process payroll" per $1 billion revenue
Number of FTEs that perform the process "process payroll taxes" per $1 billion revenue
Number of FTEs that perform the process "report time" per $1 billion revenue
Number of payroll disbursements processed per FTE that performs the process "manage pay"
