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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Learning budget per business entity employee

Average time in days to close an identified skill or capability gap through training for an employee

Overhead cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue

Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage business resiliency and risk"

Personnel cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue
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