Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Cargill, a multinational organization based in Minnesota, is one of the largest privately held corporations in the United States. The organization’s 160,000 employees work…
-
Data and Measures|
Business Process Management Maturity Benchmarks: Agriculture Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows agriculture organizations to assess their level of…
-
Case Study|
Achieving Process Clarity at Wonderful Citrus
With roots in California agriculture and divisions in South Texas and Mexico, Wonderful Citrus is a 75-year-old grower and shipper of citrus fruits. Vanessa Harikul (Director…
-
Data and Measures|
Digital and Its Role in Process: Manufacturing Industry Report
In February of 2024, APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the…
-
Process Classification Framework|
APQC Process Classification Framework (PCF) – Life Sciences PCF - PDF Version 6.1.0
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
-
Presentation Slides|
How to Boost Customer Experience with BPM and Design Thinking
Frameworks and methods from customer experience management (CXM), business process management (BPM), and design thinking (DT) had been utilized in several Endress+Hauser…
-
The customer experience is critical to the success of your organization, but do your business processes reflect that importance? In a breakout session from APQC’s 2022…
-
Data and Measures|
Understanding Sustainability Programs: Services Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
