Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Developing a knowledge or process management program is never easy, but a time-tested framework can help you reach your goals faster and avoid common mistakes. In this…
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Webinars & Videos|
How KM Supports Innovation
The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…
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Reports & White Papers|
10 Steps to Get a KM Program Off the Ground
Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…
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Articles|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Webinars & Videos|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
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Data and Measures|
2019 Knowledge Management Priorities in the Industrial Products Industry
This report outlines industrial products organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about the…
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Case Study|
Developing a Roadmap to KM Maturity Level 5
APQC’s Levels of Knowledge Management Maturity(SM) is a framework designed to help organizations determine the degree of sophistication of their knowledge management programs…
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What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of employees? This PPM conference summary shares how Rockwell…
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Presentation Slides|
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how…
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In this article, you’ll learn how best-practice organizations use knowledge mapping to tackle three business challenges: preventing knowledge loss and preparing…
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Reports & White Papers|
Strategic Planning for Knowledge Management
Strategic planning for knowledge management is important because it helps you operationalize your KM strategy and determine the resources needed to support it. This white…
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Presentation Slides|
Boeing Knowledge Management Overview
In this presentation, Tim Bridges, the director of KM, and John Adrian, program manager for the Boeing Knowledge Network, provide a comprehensive overview of KM at Boeing,…
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This article describes five ways that leading organizations design and implement a strategic direction for their KM programs. The five tactics are illustrated with examples…
