Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
This white paper explains how STEM fields track knowledge acquisition and application and how knowledge management (KM) programs can align with this measurement approach to…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Reports & White Papers|
Communicating About KM
In a crowded and complex enterprise communications landscape, it can be hard for KM teams to get their messages through to the workforce. This report outlines best practices…
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Collections|
Putting Knowledge in the Flow of Work
This collection aggregates content from APQC's Putting Knowledge in the Flow of Work Best Practices Study. The collection includes an overview and full report detailing the…
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Reports & White Papers|
Five Reasons Why Organizations Assess Their KM Maturity
Learn how Abbott Established Pharmaceuticals, NextEra Energy, Rockwell Collins, Shell, and the U.S. Army Corps of Engineers use maturity assessment to understand, improve,…
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This article describes five ways that leading organizations design and implement a strategic direction for their KM programs. The five tactics are illustrated with examples…
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In APQC’s 2017 Next-Generation Communities of Practice study, the best-practice organizations have diverse approaches and attitudes toward integrating social networking into…
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Why should organizations assess the maturity of their knowledge management programs? This summary clarifies the business case for maturity assessment based on the experiences…
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What results can an organization expect to achieve from managing its project knowledge more effectively? APQC’s Managing Project Knowledge study revealed how leading…
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How can project managers be encouraged to share and reuse project knowledge? APQC’s study Managing Project Knowledge details the approaches among strong project management…
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Enterprise project management and knowledge management (KM) approaches go hand-in-hand. The documentation and sharing of relevant knowledge always has the potential to…
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Project teams are more likely to share knowledge if roles and expectations are clearly articulated as part of the broader project management process. APQC’s Managing Project…
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Knowledge sharing can occur at the project team, program, and portfolio levels of an organization’s project management approach. Of the knowledge that project teams need to…
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APQC’s study Managing Project Knowledge examined how organizations with strong project management programs identify skills and insights that contribute to success in almost…
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Reflecting on lessons learned at key milestones gives project teams an opportunity to address internal differences in opinion about decisions and outcomes, examine risks…
Measure Spotlight Results
(1 - 5 of 33 Results)Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
