Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…
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Tools & Templates|
Tools and Templates for Lessons Learned
APQC has studied approaches for capturing and transferring lessons learned for many years. Some approaches rely on facilitated workshops that bring together participants in a…
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Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to successfully produce vaccines…
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Collections|
Enterprise Content and Collaboration in the Cloud
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Virtual Collaboration in the Pharmaceutical Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
Virtual Collaboration in the Healthcare Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
Virtual Collaboration in the Aerospace Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Articles|
Achieving Benchmarking Excellence at Boeing
Benchmarking is one of the most effective steps toward process and performance improvement, but can be an incredibly challenging endeavor in an organization as complex as The…
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Webinars & Videos|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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Presentation Slides|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Healthcare Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
2019 Knowledge Management Priorities in the Healthcare & Pharmaceutical Industries
This report outlines healthcare and pharmaceutical organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel…
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At APQC’s 2019 KM Conference, Senior IT Program Manager Nathan Ahlstrom and Senior Knowledge Solutions Program Manager Mary Maida explained how Medtronic leveraged existing…
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Presentation Slides|
Curating Internal Knowledge Resources Using the Liquid Network and Crowd
This presentation from APQC's 2019 KM Conference explores how a global healthcare solutions company, Medtronic, launched a knowledge management program that they call “FIND…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
