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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Number of FTEs that directly support the knowledge management program as a percentage of total business entity FTEs

Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue

Percentage of total funding for KM program, initiative, or service from central/enterprise funding source

Percentage of total funding for KM program, initiative, or service from allocations from business units, functions, or groups leveraging KM services

Percentage of total funding for KM program, initiative, or service from sources other than central/enterprise funding source or allocations from business units, functions, or groups leveraging KM services
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