Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Presentation Slides|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Webinars & Videos|
Exploring Excellence in Knowledge Management
In 2019, APQC launched its Excellence in Knowledge Management award to recognize organizations with mature KM capabilities in the areas of strategy, people, process, and…
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Presentation Slides|
Strike Team: A Case Study in Conscious Leadership
Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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Government entities are known to be hierarchical, conservative, and characterized by silos. As such, it’s hard for government organizations to change. At APQC’s 2019 Process …
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Collections|
Putting Knowledge in the Flow of Work
This collection aggregates content from APQC's Putting Knowledge in the Flow of Work Best Practices Study. The collection includes an overview and full report detailing the…
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In this article, you will learn how best-practice organizations communicate the value of knowledge mapping to participants, leadership, and the enterprise as a whole.
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Articles|
Analyzing Knowledge Risks and Gaps
In this article, you will learn how best-practice organizations analyze knowledge mapping opportunities and knowledge maps to pinpoint urgent at-risk expertise and…
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Webinars & Videos|
Knowledge Mapping in Action (Community Call)
In this webinar, APQC KM Principal Research Lead and Senior Advisor Darcy Lemons outline the latest trends and best practices for knowledge mapping. The webinar explains why…
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Presentation Slides|
Knowledge Mapping in Action
In this presentation, APQC KM Principal Research Lead and Senior Advisor Darcy Lemons outline the latest trends and best practices for knowledge mapping. The presentation…
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This executive summary outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, analyzing, and applying insights from knowledge…
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Reports & White Papers|
Knowledge Mapping in Action (Best Practices Report)
This best practices report outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, and analyzing knowledge maps. It also…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of total cost for knowledge management program, initiative, or service allocated to personnel (contractor) costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to external/outsourcing costs directly associated with KM
Percentage of total cost for knowledge management program, initiative, or service allocated to systems costs for KM applications, platforms, and related technology
Percentage of total cost for knowledge management program, initiative, or service allocated to KM meetings, events, marketing, and training
Percentage of total cost for knowledge management program, initiative, or service allocated to other KM costs
