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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Presentation Slides
Exploring Excellence in Knowledge Management
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Infographics
What Makes the U.S. Internal Revenue Service Excellent at KM?
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
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Articles
Applying Agile in Knowledge Management
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Data and Measures
2019 Knowledge Management Priorities in the Financial Services, Banking, and Insurance Industries
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Presentation Slides
Setting up a Community of Practice for Data Scientists
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Presentation Slides
10 Reasons Why You Need a Super User Network A-SAP
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Articles
People-Driven Communities of Practice at BBVA
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Articles
How Corporación Multi Inversiones (CMI) Leverages Super Users for Knowledge Transfer
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Case Study
Building KM Buy-in Across Air Traffic Navigation Services
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Case Study
Developing a Roadmap to KM Maturity Level 5
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Data and Measures
Promoting KM and Making It Stick in the Financial Services, Banking, and Insurance Industries
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Data and Measures
Promoting KM and Making It Stick in the Manufacturing Industry
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Articles
Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
