Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Innovation in the Face of Disruption: Manufacturing Sector Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Innovation in the Face of Disruption: Insurance and Financial Services Industries Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Innovation in the Face of Disruption: Government/Military Industry Report
Today’s KM programs are coping with forces beyond their control—transformative new technologies, major changes to business leadership and strategy, dramatic market swings and…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Financial Services/Banking Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
Enterprise Content and Collaboration in the Cloud: Retail and Wholesale Industry
Cloud computing is one of the most pervasive trends in enterprise IT. In 2019, APQC surveyed more than 300 organizations to understand their use of cloud platforms to support…
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Data and Measures|
2019 Knowledge Management Priorities in the Financial Services, Banking, and Insurance Industries
This report outlines financial services, banking, and insurance organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM…
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Data and Measures|
2019 Knowledge Management Priorities in the Government & Military Sectors
This report outlines government and military organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Webinars & Videos|
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation (Community Call)
IT consulting firm Infosys has built a platform to promote the reuse of automation-related tools and knowledge assets across its projects. In this webinar, Infosys’ Naresh…
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Presentation Slides|
Infosys’ Digital Ecosystem for Knowledge Reuse and Automation
IT consulting firm Infosys has built a platform to promote the reuse of automation-related tools and knowledge assets across its project. In this presentation, Infosys’…
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Virtual and augmented reality are technologies that superimpose computer-generated visual and sensory elements onto the user’s environment. This article describes the basics…
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Smart recommendation systems integrate information about users and their past behavior to filter items and predict which will be most relevant or appealing to a particular…
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Natural language processing is machine learning software that enables computers to understand human language and detect patterns therein. This article describes the basics of…
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An integrated digital productivity and collaboration platform is a software suite of interconnected applications that employees use for everyday work. The most common…
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Cognitive search integrates information about a user’s current and past behavior across multiple applications and systems to deliver customized, highly relevant search…
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Cognitive computing is technology that uses data mining and machine learning to simulate human thought processes. Artificial intelligence (AI) is technology that continuously…
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