Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
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Reports & White Papers|
Blueprint for Success: Training and Development
APQC’s Training and Development Blueprint for Success offers tools and techniques for fine-tuning learning processes to generate maximum value from limited resources. Inside…
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Presentation Slides|
Tune up Your Training Process Using Benchmarks and Best Practices
From a May 2018 webinar, APQC’s principal research lead in human capital management, Elissa Tucker shows how to use benchmarking and best practices to assess and refine your…
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Webinars & Videos|
Tune up Your Training Process Using Benchmarks and Best Practices
From a May 2018 webinar, APQC’s principal research lead in human capital management, Elissa Tucker shows how to use benchmarking and best practices to assess and refine your…
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Case Study|
Employee Development Best Practices: SAS Institute
SAS has an entrepreneurial culture centered on continuous employee development. Read about SAS' holistic approach to assessing development needs and the multiple development…
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Learn how BAE Systems, Inc. assesses organizational and individual learning needs and works to close these using experiential methods. Find out how the organization prepares…
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As virtual learning becomes more ubiquitous, people may wonder whether traditional, high-touch training approaches like mentoring still have a role to play. But the past few…
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When most people think about mentoring, what comes to mind is career advice and counseling. But another powerful application of mentoring is as a knowledge transfer technique…
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Infographics|
6 Steps to Mentoring Success
APQC has conducted an in-depth Best Practices Study highlighting mentoring programs of seven featured organizations that help participants develop expertise in their fields,…
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Articles|
Measuring the Health of a Mentoring Program
Measurement helps mentoring programs identify improvement opportunities and communicate the value of mentoring to potential participants and their managers, according to APQC…
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Articles|
Find a Way to Gauge the Value of Mentoring
No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. APQC’s…
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No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. A common…
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When organizations consider ways to enable workplace mentorship, a common question is whether they need comprehensive software platforms to help mentors and mentees learn…
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Attracting qualified mentors in sufficient numbers to meet demand is a common challenge for mentoring programs. In studying the featured organizations in its Workplace…
Measure Spotlight Results
(1 - 5 of 104 Results)Hours spent developing new classroom training content per trainee
Hours spent developing new e-learning training content per trainee
Number of FTEs that perform learning administration activities per $1 billion revenue
Number of learning days per employee
Number of business entity employees per FTE in learning administration
