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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Total cost to perform the process "manage and process collections" per customer receipt

Percentage of customer accounts that are active customers

Personnel cost to perform the process "invoice customer" per process FTE

Percentage of line items billed/invoiced that is entered into the general ledger through an automated method

Maximum value of uncollectable balance that can be written off without approval
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