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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics
What Makes Shell Excellent at KM?
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Case Study
Developing a Roadmap to KM Maturity Level 5
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Reports & White Papers
Strategic Planning for Knowledge Management
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Reports & White Papers
Five Reasons Why Organizations Assess Their KM Maturity
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Articles
Why Organizations Assess Their KM Maturity: Executive Summary
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Articles
Using APQC's Levels of Knowledge Management Maturity
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Collections
Knowledge Management Maturity Industry Reports
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
