Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Predictive Workforce Analytics: Do's and Don'ts
Get advice from predictive workforce analytics best-practices organizations. Find out their recommendations and cautions for organizations just getting started with…
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Articles|
Training and Development—Program Essentials
Organizations have many different approaches to providing training and development, but not all approaches are created equal. This article describes nine essential practices…
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Articles|
Career Development—Program Essentials
Best-practice organizations are becoming more sophisticated in their use of career development tools. These advances in career development aim to ensure that employees remain…
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Reports & White Papers|
Blueprint for Success: Training and Development
APQC’s Training and Development Blueprint for Success offers tools and techniques for fine-tuning learning processes to generate maximum value from limited resources. Inside…
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Presentation Slides|
Tune up Your Training Process Using Benchmarks and Best Practices
From a May 2018 webinar, APQC’s principal research lead in human capital management, Elissa Tucker shows how to use benchmarking and best practices to assess and refine your…
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Webinars & Videos|
Tune up Your Training Process Using Benchmarks and Best Practices
From a May 2018 webinar, APQC’s principal research lead in human capital management, Elissa Tucker shows how to use benchmarking and best practices to assess and refine your…
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Case Study|
Employee Development Best Practices: SAS Institute
SAS has an entrepreneurial culture centered on continuous employee development. Read about SAS' holistic approach to assessing development needs and the multiple development…
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Schneider Electric is rethinking employee development for a VUCA (volatile, uncertain, complex, and ambiguous) environment. Read about its agile, competency-driven program…
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Learn how BAE Systems, Inc. assesses organizational and individual learning needs and works to close these using experiential methods. Find out how the organization prepares…
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Reports & White Papers|
Human Capital Management Strategy: Blueprint for Success
Every organization needs a plan for managing talent in ways that enable it to reach strategic objectives. This report is a roadmap for creating and implementing such a plan…
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APQC’s study Managing Project Knowledge examined how organizations with strong project management programs identify skills and insights that contribute to success in almost…
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Organizations benefit when project teams proactively contribute their knowledge and leverage the insights, lessons, and examples shared by their peers. APQC’s study Managing…
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Reports & White Papers|
Managing Project Knowledge
APQC has noticed increasing interest in the intersection of knowledge and project management, with both KM and project management office (PMO) leaders recognizing the value…
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Articles|
Managing Project Knowledge (Study Overview)
APQC has noticed increasing interest in the intersection of knowledge and project management, with both KM and project management office (PMO) leaders recognizing the value…
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When most people think about mentoring, what comes to mind is career advice and counseling. But another powerful application of mentoring is as a knowledge transfer technique…
Measure Spotlight Results
(1 - 5 of 617 Results)Personnel cost to perform the process group "redeploy and retire employees" as a percentage of the total cost to perform the process group
Personnel cost to perform the process group "reward and retain employees" as a percentage of the total cost to perform the process group
Systems cost to perform the process group "reward and retain employees" as a percentage of total process group cost
Systems cost to perform the process group "redeploy and retire employees" as a percentage of total process group cost
Response time in hours for non-routine "reward and retain employees" inquiries
