Resource Library

Using Knowledge Graphs to Unlock Hidden Skills and Capabilities at NASA

Knowledge graphs allow organizations to create webs of knowledge representing relevant domains. As a result, they can seamlessly break down data silos so that information…

Focusing Knowledge Management on Business Results at Swagelok

Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…

Using Online Collaboration Platforms at Dubai Electricity and Water Authority

At APQC’s 2019 KM Conference, Hanan Al Mheiri, assistant manager of KM at Dubai Electricity and Water Authority (DEWA), shared insights and lessons learned from her…

How Schlumberger Took Communities of Practice to the Next Level

For two decades, Schlumberger used custom-built software to support its world-leading communities of practice. But it recently shifted its community discussion forums (known…

KM Reinvention: Faster, Tougher, Smarter

Change is inevitable. Even when everything is going well and you're at the top of your KM game, you can be sure that tomorrow will not look like today. Whether driven by a…

Using Online Collaboration Platforms and Communities to Learn

Many organizations and individuals fall into the trap that technology can fix it all because they lack the understanding of the main factors that make knowledge management…

Integrating Enterprise Social Tools and Communities of Practice

For two decades, Schlumberger had used custom-built software to support its world leading communities of practice. In 2016, enterprise social networking was launched within…

Building KM Buy-in Across Air Traffic Navigation Services

Air Traffic Navigation Services (ATNS) is the sole provider of air traffic management, communication, surveillance, navigation, training, and associated services in South…

Transforming an End-to-End Supply Chain: The Berry Global, Inc. Journey (Webinar Wrap-Up)

From a July 2018 webinar, read a summary of how Berry Global, an $8 billion plastics organization, transformed its end-to-end supply chain. Christine Barnhart, Supply Chain…

Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins

What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of employees? This PPM conference summary shares how Rockwell…

You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements

What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how…

Transforming an End-to-End Supply Chain: The Berry Global, Inc. Journey

From a July 2018 webinar, hear how Berry Global, an $8 billion plastics organization, transformed its end-to-end supply chain beginning in 2014. Christine Barnhart, Supply…

Transforming an End-to-End Supply Chain: The Berry Global, Inc. Journey

From a July 2018 webinar, hear how Berry Global, an $8 billion plastics organization, transformed its end-to-end supply chain beginning in 2014. Christine Barnhart, Supply…

Assessing Communities of Practice at Rockwell Collins

Rockwell Collins' community of practice (CoP) program celebrated its 15th anniversary in 2016. In looking back on its successes, the KM team sought feedback from CoP leaders…