Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
KM Enablement to Support Business Strategy at Mercer
This short video features Lisa Weber, Mercer’s knowledge management (KM) leader, describing how her KM program supports the organizational strategy through content analytics…
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Best-practice organizations build strong business cases for their knowledge management (KM) programs. This involves defining a value proposition for KM that matches each…
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In this article, you’ll learn how best-practice organizations use knowledge mapping to tackle three business challenges: preventing knowledge loss and preparing…
