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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Financial Services/Banking Best Practices Organization and Management Reset Filters

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Measure Spotlight Results

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Overhead cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue

Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage business resiliency and risk"

Personnel cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue

Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE

Number of IT FTEs that perform the process group "manage business resiliency and risk" per $1 billion revenue
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Image of a person's hand touching a block that is part of a process flowchart.