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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins
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Presentation Slides
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
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Presentation Slides
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts (Slides)
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Webinars & Videos
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts (Webinar)
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Articles
Turning the Ship: An HR Manager's Experience During a Business Transformation (Webinar Summary)
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Collections
Overcoming Organizational Resistance
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
