Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Key to Bechtel’s rapid progress in KM has been an approach that manages the “people side of change.” At APQC’s 2018 KM Conference, KM Program Manager Jennifer Michael, Senior…
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AbbVie’s 400-person pharmacovigilance and patient safety group urgently needed a multifaceted, integrated, and hands-on approach to help colleagues leverage their knowledge…
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Presentation Slides|
Applying a 'For Colleagues, By Colleagues' KM Strategy
Knowledge management strategies in any organization are exceptionally complex. In pharmaceutical R&D, KM can be a monster. Consider unique business needs, the cross…
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Presentation Slides|
Changing Behaviors and Normalizing KM Across Your Organization
Over two years, what started as a pilot became a full-fledged enterprise-wide knowledge management program that integrates KM into the flow of work. By leveraging a model…
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Presentation Slides|
Boeing Knowledge Management Overview
In this presentation, Tim Bridges, the director of KM, and John Adrian, program manager for the Boeing Knowledge Network, provide a comprehensive overview of KM at Boeing,…
