Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Best Practices for Knowledge Management Excellence: 2019
In 2019, APQC launched the Excellence in Knowledge Management Award to recognize mature, sustainable KM programs that are delivering significant value to their organizations…
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The balance of long- and short-term objectives enables knowledge management teams to ensure alignment with organizational objectives while, at the same time, pursuing…
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Articles|
Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives
To remain relevant, the knowledge management team should align its efforts to the organization’s broader mission and goals. When KM activities further strategic priorities,…
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Best-practice organizations build strong business cases for their knowledge management (KM) programs. This involves defining a value proposition for KM that matches each…
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Reports & White Papers|
Delivering Knowledge at the Teachable Moment
The term “teachable moment” refers to a specific point in time when an individual is most receptive to learning something. It's based on the idea that information learned at…
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This article describes five ways that leading organizations design and implement a strategic direction for their KM programs. The five tactics are illustrated with examples…
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What results can an organization expect to achieve from managing its project knowledge more effectively? APQC’s Managing Project Knowledge study revealed how leading…
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Infographics|
6 Steps to Mentoring Success
APQC has conducted an in-depth Best Practices Study highlighting mentoring programs of seven featured organizations that help participants develop expertise in their fields,…
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Articles|
Measuring the Health of a Mentoring Program
Measurement helps mentoring programs identify improvement opportunities and communicate the value of mentoring to potential participants and their managers, according to APQC…
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Articles|
Find a Way to Gauge the Value of Mentoring
No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. APQC’s…
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No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. A common…
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When organizations consider ways to enable workplace mentorship, a common question is whether they need comprehensive software platforms to help mentors and mentees learn…
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Attracting qualified mentors in sufficient numbers to meet demand is a common challenge for mentoring programs. In studying the featured organizations in its Workplace…
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Ongoing organizational support is essential to productive, sustainable mentorships. For this reason, most of the organizations featured in APQC’s Workplace Mentoring research…
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The success of a mentorship is ultimately determined by the commitment of both the mentor and mentee. For this reason, many organizations featured in APQC’s recent Workplace…
