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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 PPM Priorities and Challenges: Manufacturing Sector
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Presentation Slides
Benchmarking: Two Tales of Success
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Articles
Achieving Benchmarking Excellence at Boeing
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Webinars & Videos
Benchmarking: Two Tales of Success
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Process Classification Framework
APQC Process Classification Framework (PCF) - Telecommunications - Excel Version 5.0.0
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Process Classification Framework
APQC Process Classification Framework (PCF) – Healthcare Provider – PDF Version 6.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) – Health Insurance Payor – PDF Version 6.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Broadcasting - Excel Version 6.1.0
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Process Classification Framework
APQC Process Classification Framework (PCF) – Healthcare Provider – Excel Version 6.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) – Health Insurance Payor – Excel Version 6.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Consumer Products - Excel Version 6.1.0
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
