Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
ESG Reporting Key Benchmarks: Aerospace Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Environment, Social, and Governance (ESG) Reporting, this article provides key performance indicator (KPI)…
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Data and Measures|
ESG Reporting Key Benchmarks: Insurance Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Environment, Social, and Governance (ESG) Reporting, this article provides key performance indicator (KPI)…
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Data and Measures|
Best Practices in Applying Process Frameworks 2025: Software/Technology Industry Report
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Utility Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Industrial Products Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Insurance Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Aerospace Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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Data and Measures|
Supply Chain Resilience Practices: Utility Industry
In early 2025, APQC conducted research in supply chain resilience to learn from supply chain professionals about the current state of adoption of supply chain resilience…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
HR Function Key Benchmarks: Utility Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the utility…
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Data and Measures|
Supply Chain Resilience Practices: Aerospace Industry
In early 2025, APQC conducted research in supply chain resilience to learn from supply chain professionals about the current state of adoption of supply chain resilience…
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Data and Measures|
HR Function Key Benchmarks: Aerospace Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the aerospace…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
HR Function Key Benchmarks: Insurance Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the insurance…
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Collections|
Moments That Matter in the 2025 Employee Experience
What kind of employee experience engages employees today? With more generations in the workforce; a mix of remote, hybrid, and in-office employees; and reports that employees…
Measure Spotlight Results
(1 - 5 of 3868 Results)Other cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
Total IT external personnel cost per $1,000 revenue
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
Business entity revenue per business entity FTE
