Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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Collections|
Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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Case Study|
People-Centered Change Management: Sunflower
In 2016, Sunflower’s executives agreed to transition the organization to a cloud-based ERP to save costs and prioritize cybersecurity. In the earliest stages of the project,…
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To gain a competitive advantage in the cement market and deepen its existing culture of data-driven decision making, Argos set up a dedicated center for business analytics…
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This case study explores how Concentra was able to establish the foundation required for sustainable and scalable growth by developing and combining structured and…
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key…
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In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a…
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What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of employees? This PPM conference summary shares how Rockwell…
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Presentation Slides|
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how…
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Case Study|
Roles and Practices of Project Management Offices in the Utility Industry: Tennessee Valley Authority Case Study
In September 2017, APQC spoke with Jennifer Dooley and other representatives from Tennessee Valley Authority (TVA) about the role of the project management office (PMO) at…
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Case Study|
Knowledge Management at BAE Systems Inc.
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. BAE Systems’ KM efforts were selected for inclusion in…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study
By 2015 Puget Sound Energy found itself with increasing infrastructure- and technology-focused projects—many of which included process and performance improvements. At this…
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Case Study|
Managing Project Knowledge at Fujitsu LTD
To help project management teams and offices build the right KM capabilities, APQC recently conducted a study exploring the intersection of knowledge and project management…
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Case Study|
Managing Project Knowledge at Volvo Group Trucks
To help project management teams and offices build the right KM capabilities, APQC recently conducted a study exploring the intersection of knowledge and project management…
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To help project management teams and offices build the right KM capabilities, APQC recently conducted a study exploring the intersection of knowledge and project management…
Measure Spotlight Results
(1 - 5 of 238 Results)Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee development" and "develop and train employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue
Outsourced cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
Overhead cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
