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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Articles
Simplicity to Empower the Business for Process: Q&A
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Presentation Slides
Simplify Process Management to Amplify Success
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Presentation Slides
Delivering a Process Thinking Culture
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Articles
Cultivating A Process Thinking Culture at UPS
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Articles
Simplifying Process Management at Collins Aerospace
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Webinars & Videos
Delivering a Process Thinking Culture
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Webinars & Videos
Simplify Process Management to Amplify Success
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Articles
How to Find and Work with Trusted Benchmarking Partners
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Articles
Applying Agile in Knowledge Management
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Case Study
Securing Alignment in Enterprise Resource Planning and IT Transformations: Cargill Case Study
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Articles
Clarifying Roles and Designing a Quality Knowledge Base at Rockwell Collins
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Presentation Slides
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
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Case Study
Knowledge Management at BAE Systems Inc.
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Tools & Templates
Approaches to Manage Project Knowledge
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
