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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Enterprise Content and Collaboration in the Cloud
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Data and Measures
Virtual Collaboration in the Healthcare Industry
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Data and Measures
Virtual Collaboration in the Nonprofit Sector
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Tools & Templates
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
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Articles
AI and Smart Technologies: Advice from KM Leaders
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Infographics
What Makes MITRE Excellent at KM?
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Case Study
Excellence in Knowledge Management at MITRE
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Presentation Slides
Opportunities and Impact for Knowledge-Sharing Amid COVID-19
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Case Study
Developing an Enterprise Knowledge Management Strategy at the U.S. Pharmacopeia
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Articles
KM and Covid-19: Stories from the Front Line
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Articles
KM for a More Virtual Workforce
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Articles
How KM Innovates Through Disruption and Change
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Collections
KM Conversations: Engaging Employees in Virtual Collaboration
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Articles
Building Strong Communities at World Vision International
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Presentation Slides
Life After Love: What Happens After Communities of Practice Fail?
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
