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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Excellence in Knowledge Management 2020
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Infographics
What Makes NATO Communications and Information Agency Excellent at KM?
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Infographics
What Makes MITRE Excellent at KM?
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Case Study
Excellence in Knowledge Management at MITRE
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Case Study
Excellence in Knowledge Management at the NATO Communications and Information Agency
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Infographics
What Makes The United States Central Command Excellent at KM?
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Case Study
Excellence in Knowledge Management at the United States Central Command
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Articles
Innovating Through KM at the U.S. Army Engineer Research and Development Center
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Webinars & Videos
Road to Discovery: U.S. Army Engineer Research and Development Center
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Presentation Slides
Road to Discovery: U.S. Army Engineer Research and Development Center
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Articles
Insights from Winning Knowledge Management Programs
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Collections
Excellence in Knowledge Management 2019
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Presentation Slides
Exploring Excellence in Knowledge Management
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Webinars & Videos
Exploring Excellence in Knowledge Management
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
