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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Personnel cost to perform the processes "manage employee development" and "develop and train employees" as a percentage of total process cost

Personnel cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost

Number of learning days per employee

Response time in hours for non-routine "develop and counsel employees" inquiries

Response time in hours for routine "develop and counsel employees" inquiries
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