Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Data and Measures|
2023 Managing Process Knowledge: Services Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
-
Data and Measures|
2023 Managing Process Knowledge: Aerospace Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
-
Data and Measures|
2023 Managing Process Knowledge: Government/Military Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
-
Data and Measures|
2023 Knowledge Management Priorities Survey Report: Government/Military Industry
To jump-start 2023, APQC surveyed KM experts and practitioners about their top objectives and upcoming priorities regarding knowledge management. This research is designed as…
-
Data and Measures|
2023 Knowledge Management Priorities Survey Report: Services Industry
To jump-start 2023, APQC surveyed KM experts and practitioners about their top objectives and upcoming priorities regarding knowledge management. This research is designed as…
-
Data and Measures|
Applying Knowledge Management in the Business: Services Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
-
Data and Measures|
Applying Knowledge Management in the Business: Government/Military Industry Survey Report
In 2022, APQC surveyed KM professionals to learn how KM programs interact with internal customer groups and how KM plays out in different parts of the business. This…
-
Reports & White Papers|
Strategic Planning for Knowledge Management
Strategic planning for knowledge management is important because it helps you operationalize your KM strategy and determine the resources needed to support it. This white…
-
Data and Measures|
KM Program Practices Report: Services
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
-
Data and Measures|
KM Program Practices Report: Government and Military
Knowledge management programs have evolved rapidly to accommodate remote work, embrace digital transformation, and provide strategic support to the business. In 2022, APQC…
-
Data and Measures|
Knowledge Management Program Key Benchmarks: Government/Military Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the government or military industry by benchmarking common business activities. The…
-
Data and Measures|
Knowledge Management Program Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the services industry by benchmarking common business activities. The process group …
-
Presentation Slides|
Building a Successful KM Program to Work Smarter, Not Harder
The U.S. Navy’s knowledge management system, called Carrier Team One (CT1), came out of a meeting of senior leaders in carrier maintenance who all shared the same goal: to…
-
Presentation Slides|
Mobilizing Knowledge Across the Army
At the U.S. Army Training and Doctrine Command (TRADOC), the journey to achieve "knowledge mobilization" began with an order by General Funk to "fix" knowledge management…
-
Presentation Slides|
How Innovative is Your Approach to KM?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
