
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Webinars & Videos|
How Competing Outsourcers Spur Customer Care Improvements at ASOS- An Interview with Daryl Wilkes
As part of APQC’s research into best practices surrounding business process outsourcing, APQC Principal Research Lead Kelley Pruetz interviewed Daryl Wilkes, the director of…
-
Webinars & Videos|
KM For a Sustainable Future (On Demand Recording)
In this 25-minute, on demand webinar, Lynda Braksiek, Principal Research Lead, Knowledge Management, discusses KM for a sustainable future. Sharing research on sustainability…
-
Webinars & Videos|
Benchmarking Sourcing and Procurement
Is your sourcing and procurement function efficient? Is it effective? How do your current practices compare to others?In this webinar, APQC's Marisa Brown shares insights…
-
Webinars & Videos|
The Essentials of Knowledge Transfer (Recording)
In this interactive session, part of APQC’s “KM Essentials” series, experts Lynda Braksiek, Cindy Hubert, and Darcy Lemons guided participants through a framework for…
-
Webinars & Videos|
2025 Supply Chain Priorities, Challenges, and Trends
In this webinar Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, presents insights and results from from APQC’s 11th annual supply chain…
-
Webinars & Videos|
2025 Financial Management Priorities and Challenges: Webinar
At the close of 2024, APQC's financial management group conducted its annual survey to understand the common challenges and priorities of finance proffesionals in 2025. In…
-
Webinars & Videos|
What to Expect in Process and Performance Management in 2025
At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
-
Webinars & Videos|
Top Knowledge Management Priorities & Trends for 2025 (Recording)
In this webinar, we explored the transformative world of knowledge management (KM) amidst the rapid advancements in technology. This session was led by APQC's Lynda Braksiek…
-
Webinars & Videos|
How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts
According to APQC's research, 86% of organizations prioritize continuous improvement at their organization. In this webinar, APQC's Madison Lundquist discusses the practices…
-
Webinars & Videos|
Introduction to HR Strategy Measures
During the fifth of a 7-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure HR strategy, reviews 6 of the…
-
Webinars & Videos|
2024 Year in Review: APQC Supply Chain Research
In this webinar, Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, reflected on key supply chain themes in 2024. Some pertinent key themes…
-
Webinars & Videos|
Setting the Stage for Tomorrow Through Finance Shared Services
APQC’s Principal Research Lead for Financial Management, Kelley Pruetz, co-hosted a webinar with Brad DeMent and Trey Robinson, partners in ScottMadden’s Corporate & Shared…
-
Webinars & Videos|
Unlocking the Synergy: Knowledge Management and AI
In this "showcase" webinar, we dove into the powerful partnership between knowledge management (KM) and AI. APQC's Lynda Braksiek welcomed Ian Hook, Joseph Pisari, and…
-
Webinars & Videos|
Introduction to Rewards & Retention Measures
During the fourth of a 7-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure rewards and retention,…
-
Webinars & Videos|
Assessing Change Readiness: A Risk Mitigation Practice for Project Success
Ever had a change announced only for it to fall flat once getting started? Have you assigned dedicated resources only to discover that they're no longer available when you…