Resource Library

2023 Excellence in KM Showcase: Unveiling Insights from High-achieving KM Programs

In this webinar, you will learn about APQC's Excellence in Knowledge Management program (EiKM) , and Knowledge Management Capability Assessment Tool and hear from two…

Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation

Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their…

How to Leverage Process Frameworks

APQC's recent Best Practices in Process Frameworks 2023 survey revealed that almost three-fourths of organizations use a process framework. Process frameworks help…

Back to School Edition: KM Essentials Never Go Out of Style!

In this webinar, APQC's Lynda Braksiek and Cindy Hubert discuss the components of a successful Knowledge Management program. They cover the Knowledge Flow Process Framework,…

What are End-To-End Processes and Why Are They Important?

In this short video, APQC's Jeff Varney explains what end-to-end processes are and explains why they are important and provide value to organizations. 

Supply Chain Benchmarking: What, Why, and How

APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, shared actionable insights into supply chain benchmarking and its benefits. Hear about…

How to Drive Effective Change in Organizations

Change management can be a complex undertaking and is sometimes met with resistance when not implemented effectively.In this podcast recording session, APQC's Madison…

How to Leverage APQC's KM Maturity Assessment

In this webinar, APQC's Darcy Lemons and Lynda Braksiek provide an overview of APQC's Knowledge Management Capability Assessment Tool and the process for getting started…

People, Process, Purpose: Cornerstones of Sustainability

Sustainability is a topic that is often described as the next wave of global economic transformation and the next corporate frontier. And while sustainability is also…

Order Management Landscape Challenges

In this June 2023 webinar, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and governance to…

Managing Process Knowledge

APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…

The Art of Managing Processes Within Management Systems

Improvement of a process and maintaining a process framework is often a responsibility given to Business Process Analysts, Process Engineers and Business Excellence Managers…

2023 Pulse Check: Top KM Priorities & Predictions

Over the past few years, knowledge management (KM) has undergone significant changes and is now driving innovative approaches to address pressing business needs. KM teams are…

Knowledge Hub and Training: The Power Duo to Turbocharge Employee Performance

According to studies, humans retain only 2% of what they have learned a month later. To transform employee performance, a modern knowledge hub delivers contextually relevant…

Environmental Sustainability in Logistics: Current Practices

APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…